Shipping & Returns


Returns Policy

Please contact our customer care team if you wish to make a return. Please keep in mind that not all products on the MedShift Store are eligible for returns and that a 10% restocking fee will be applied if your request to return a product is approved. 

To request a return, you must contact our customer care team at within 48 hours of receiving your shipment from MedShift. If the product you received is faulty or damaged, please include photos in your email to us. MedShift will need to contact the product’s manufacturer with further details.  If the order is eligible for a return, we will send you a shipping label and instructions to complete the return. 

Within approximately 5 business days of receiving your return, credit (minus the 10% restocking fee) will be automatically applied to your MedShift Store account. You can use this credit during checkout when you make your next purchase. 



MedShift ships to anywhere in the United States. 

We offer three shipping options: FedEx Ground, FedEx 2nd Day, and FedEx Priority Overnight. Please make sure that you select the appropriate shipping option for your order during checkout. 

Our Warehouse is located on the East Coast. FedEx Ground packages shipped from MedShift to the West Coast should arrive within 5 business days. 



If your question regarding shipping and returns is not addressed by the above information, you can contact us by email or phone. 


Phone: (800) 980-0522 x707